Simon & Schuster, Inc. - Booksellers

Welcome to Simon & Schuster's Corporate Customer Service Page

Customer Service Contact Information

Our Toll Free Phone Numbers Are:

Mail Toll Free Line	(800) 223-2336	8:30 – 6:00 PM (EST); Monday-Friday
Andrews McMeel Product	(800) 943-9839	8:30 – 5:00 PM (EST); Monday-Friday
Canada	(800) 268-3216	8:30 – 6:00 PM (EST); Monday-Friday
Howard Publishing Product	(800) 732-9531	8:30 – 6:00 PM (EST); Monday-Friday
Special Sales	(877) 989-0009	8:30 – 5:00 PM (EST); Monday-Friday

If you have questions regarding a previously established Oasis account, call 1.800.568.6280; 8:30AM – 5:00PM ET Monday-Friday.

How to obtain information on pricing, product availability, ordering Information and more!

If you already have a Pub Easy account; title status, availability and order tracking is available via Pub Easy. This service is available year round; 24 hours a day, 7 days a week.

If you do not own a PubEasy account but would like to learn more about the services and additional electronic ordering options, please visit our EDI Page.

If you do not own a Pub Easy account, please contact Simon & Schuster’s Customer Service team to obtain this type of information (see above for contact info).

New Accounts

If you interested in becoming a Simon & Schuster customer, please go to our New Accounts page for instructions on how to set up your account and place your first order.

Customer Financial Services

Any inquiries regarding your monthly account statement please contact our Customer Financial Services Department between the hours of 8:30 AM to 5PM (EST).

Customer Financial Services Toll Free Phone Number: 1-800-223-2336 Option #3

Customer Financial Services fax number: 1 (856) 824-2283

INSTRUCTIONS ON WHERE TO REMIT YOUR PAYMENTS:

STANDARD MAIL AND OVERNIGHT ADDRESS

US Customers International Customers Canadian Customers Only

Check Remittance by Standard Mail Check Remittance by Standard Mail Check Remittance by Standard Mail

Simon and Schuster Simon and Schuster J.P Morgan Chase NA, Canada Branch

P.O.Box 70660 P.O.Box 73153 P.O.Box 1508

Chicago, IL 60673-660 Chicago, IL 60673-660 Toronto, Ontario M5W 3N9

Courier Payments (Overnight Address) Courier Payments (Overnight Address) Courier Payments (Overnight Address)

JP Morgan Chase JP Morgan Chase JP Morgan Chase – Lockbox Processing

Attn: Lockbox 70660 (Domestic) Attn:Lockbox 73153 (International) Lockbox 1508

131 South Dearborn St. – 6^th floor 131 South Dearborn St. – 6^th floor Royal Bank Plaza South Tower

Chicago, IL 60603 Chicago, IL 60603 200 Bay Street , Suite 1800

Toronto, ON M5J 2J2

WIRE TRANSFERS

US Customers International Customers Canadian Customers Only

Simon and Schuster Simon and Schuster Simon and Schuster Canada

The Chase Manhattan Bank, NA The Chase Manhattan Bank, NA Scotia Bank

One Chase Plaza One Chase Plaza 44 King Street West

New York, NY 10081 USA New York, NY 10081 USA Toronto , Ontario M5H 1H1

Bank Account #:323-859402 Bank Account #:323-859402 SWIFT Address: NOSCCATT

ABA Routing #: 021-000-021 ABA Routing #: 021-000-021 Account #: 80002-0081515

ACH TRANSFERS

US Customers International Customers Canadian Customers Only

Simon and Schuster Simon and Schuster Simon and Schuster Canada

C/O JP Morgan Chase C/O JP Morgan Chase Scotia Bank

131 South Dearborn St. 131 South Dearborn St. 44 King Street West

Chicago, IL 60603 Chicago, IL 60603 Toronto , Ontario M5H 1H1

Bank Account #: 5554225 Bank Account #: 5554225 Bank Account #: 80002-00815-15

ABA Routing #: 071-000013 ABA Routing #: 071-000013 ABA Routing #:113025765

How to Read S&S Order Documentation

Once your order has shipped, you will receive several documents including your invoice, packing list, and shipping label. Our Customer Financial Services department may also send you a credit memo and/or your customer statement. To assist you in interpreting these documents, S&S has put together ‘road maps’ on how to read each of these document.

SHIPPING LABEL - Label placed on the carton(s) & contains both shipping as well as carton content information.
PACKING SLIP - This document is placed inside the leading carton of your shipment and provides a summary of your shipments content and order details.
INVOICE - Indicates the ISBN’s, quantities, and agreed upon prices based on the initial purchase order. Here you will find the amount billed and your payment terms.
CREDIT MEMO - Identifies the ISBN’s, quantities and agreed upon prices for which the customer did not receive or returned as per their order.
CUSTOMER STATEMENT - Summary statement of payments due to S&S by the customer.

How to Request S&S Order Documentation

FOR ACCOUNTS WITH EXISTING PUB EASY ACCOUNTS	You can obtain electronic invoice copies via Pub Easy. For all other documents please contact Customer Service.
FOR ALL OTHER CUSTOMERS	S&S Customer Service can provide, upon request, copies of invoice and proof of delivery. Please use contact info above.

FOR FINANCIAL INFORMATION REGARDING YOUR ACCOUNT WITH S&S	Please contact our Customer Financial Services team.

Defective Products

If you have received a defective Simon & Schuster product, please contact our customer service department for instructions on how to proceed.

Please have the following information handy:
1. Invoice Number
2. Account Number
3. ISBN-13 of the defective product.

Product Safety

For information on Simon & Schuster product safety, please visit your Safety page.

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