Welcome to Simon & Schuster's Corporate Customer Service Page

Customer Service Contact Information

Our Toll Free Phone Numbers Are:

Mail Toll Free Line
(800) 223-2336
8:30 – 6:00 PM (EST); Monday-Friday
Andrews McMeel Product
(800) 943-9839
8:30 – 5:00 PM (EST); Monday-Friday
Canada
(800) 268-3216
8:30 – 6:00 PM (EST); Monday-Friday
Howard Publishing Product
(800) 732-9576
8:30 – 6:00 PM (EST); Monday-Friday
Special Sales
(877) 989-0009
8:30 – 5:00 PM (EST); Monday-Friday

How to obtain information on pricing, product availability, ordering Information and more!

If you already have a Pub Easy account; title status, availability and order tracking is available via Pub Easy. This service is available year round; 24 hours a day, 7 days a week. 
 
If you do not own a PubEasy account but would like to learn more about the services and additional electronic ordering options, please visit our EDI Page.
 
If you do not own a Pub Easy account, please contact Simon & Schuster’s Customer Service team to obtain this type of information (see above for contact info).

New Accounts

If you interested in becoming a Simon & Schuster customer, please go to our New Accounts page for instructions on how to set up your account and place your first order.

Customer Financial Services

Any inquiries regarding your monthly account statement please contact our Customer Financial Services Department between the hours of 8:30 AM to 5PM (EST).

Customer Financial Services Toll Free Phone Number: 1-800-897-7650 Option #3

Customer Financial Services fax number: 1 (856) 824-2283

Simon & Schuster Inc - Bank Information

 

 

 

 

How to Read S&S Order Documentation

Once your order has shipped, you will receive several documents including your invoice, packing list, and shipping label. Our Customer Financial Services department may also send you a credit memo and/or your customer statement.   To assist you in interpreting these documents, S&S has put together ‘road maps’ on how to read each of these document.
 
  1. SHIPPING LABELLabel placed on the carton(s) & contains both shipping as well as carton content information.
  2. PACKING SLIPThis document is placed inside the leading carton of your shipment and provides a summary of your shipments content and order details.  
  3.  INVOICE - Indicates the ISBN’s, quantities, and agreed upon prices based on the initial purchase order. Here you will find the amount billed and your payment terms.
  4. CREDIT MEMO - Identifies the ISBN’s, quantities and agreed upon prices for which the customer did not receive or returned as per their order.   
  5. CUSTOMER STATEMENT - Summary statement of payments due to S&S by the customer.

How to Request S&S Order Documentation

 

FOR ACCOUNTS WITH EXISTING PUB EASY ACCOUNTS

You can obtain electronic invoice copies via Pub Easy. For all other documents please contact Customer Service.

FOR ALL OTHER CUSTOMERS


S&S Customer Service can provide, upon request, copies of invoice and proof of delivery.  Please use contact info above.
 
 
FOR FINANCIAL INFORMATION REGARDING YOUR ACCOUNT WITH S&S

Please contact our Customer Financial Services team.

Defective or Damaged Products

Delivery Exceptions
 

If you have received a defective Simon & Schuster product, please contact our customer service department for instructions on how to proceed. When you sign the carrier’s delivery document or Bill of Lading, be sure to note any visible damages.

Please provide the following information to the Simon and Schuster Customer Service Representative:

                    1. Invoice Number

                    2. Account Number

                    3. ISBN-13 of the defective product

                    4. Packing Associate’s number found on the orange packing card included with each shipment

A digital photo helps us identify the root problem. Please advise Customer Service if you are able to send us a picture.

Product Safety

For information on Simon & Schuster product safety, please visit your Safety page.
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