Simon & Schuster Logistics

Overview

Warehouse Logistics
 

Shipping Schedules & Carrier Sites

Please feel free to download our order cycles by day and region for details on our transit times within the US.

Below is a list our primary carriers tracking links
 
PARCEL:
UPS Ground - http://www.ups.com/tracking/tracking.html
 
LTL (Less Than Truck Load):
UPS LTL - http://www.ltl.upsfreight.com/shipping/tracking/index.aspx
New Century - https://isa.nctrans.com/015 

TL (Truck Load):
Combined Express - http://www.combinedexpress.com/index.php?action=tpl&type=cxi_trace
 

Delivery Exceptions
 
 

Returns

For US Returns, please ship to the following address:
Simon & Schuster
ARLO Logistics
4406 Industrial Park Road – Building 7
Camp Hill, PA 17011
For Canadian Returns, please ship to the following address:
Simon and Schuster Canada
Georgetown Terminal Warehouse
34 Armstrong Ave
Georgetown, Ontario L7G 4R9

 

Refer below to our returns guidelines; by following these requirements it will allow for greater efficient and accuracy when processing your returns.
 
DOWNLOAD OUR RETURNS GUIDELINES

To assist you in preparing documentation for efficient processing of your returns, please use the templates provided below:
 
Return Claim Form - Providing this detail upfront assist Simon & Schuster to better process your returns.

Return Pallet Placard - Providing this information enables us to better process your returns.
conveyor-belt-riverside

Simon & Schuster’s Distribution & Fulfillment Operations is committed to operating excellence in terms of operating cost, supply chain performance (right book / right place / right time), safety, and customer satisfaction.

Simon & Schuster’s primary Distribution Center is located in Riverside, NJ. From this location in the Philadelphia metro area S&S ships the majority of its books to North America booksellers and supports international distribution.  In addition to servicing S&S publishing Divisions, Riverside also supports a number of distribution clients. Customer Operations is also housed in the Riverside location providing Order Entry and Customer Service.
 
In addition to Riverside, S&S maintains a large warehouse in Bristol PA which provides backup storage to support Riverside. Returns operation are outsourced to Jacobson Companies located in Camp Hill, PA.   Operations in all 3 sites are managed by S&S Distribution & Fulfillment operations.
 

 
With more than 1.2 MM square feet of distribution capacity S&S Distribution & Fulfillment provide pick /

pack, warehousing, and transportation services to S&S and its Distribution Clients. The distribution center is fully automated utilizing warehouse management, package control, and transportation systems. These systems are client-server based. Radio frequency, bar coding, extensive conveyors, weigh-in-motion, and voice picking technologies are employed to support complex high volume operations.

tamper-evident-tape
Please communicate any delivery problem to our Customer Service Department.

For any exceptions, it’s very important to follow the below procedure:
•          Sign the bill of lading or delivery document with the exception.
•          Obtain pertinent information related to the shipment
o    S&S Invoice Number
o    Carrier
o    Bill of Lading Number for freight shipments
o    UPS tracking number for parcel shipments (starts with 1Z…)
•          Digital picture of the problem is very helpful with damages allowing us to determine the root cause.

Tamper Evident Tapes are utilized in shipping to deter tampering with our outbound shipments. If a customer receives a pallet size or larger shipment & notices that this tape is not present they should contact our S&S Customer Service & take extra care in checking in the shipment.:

tamper-evidence-2

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