Logistics

Simon & Schuster’s primary Distribution Center is located in Riverside, NJ. From this location in the Philadelphia metro area S&S ships the majority of its books to North America booksellers and supports international distribution. In addition to servicing S&S publishing Divisions, Riverside also supports a number of distribution clients. Customer Operations is also housed in the Riverside location providing Order Entry and Customer Service.

In addition to Riverside, S&S also ships certain distribution client orders from its newest distribution center in Milan, TN. Returns operation are outsourced to XPO Logistic located in Camp Hill, PA. All USA returns are to be directed to the Camp Hill facility.

With more than 1.5 MM square feet of distribution capacity S&S Distribution & Fulfillment provide pick /pack, warehousing, and transportation services to S&S and its Distribution Clients. The Riverside distribution center is fully automated utilizing warehouse management, package control, and transportation systems. These systems are client-server based. Radio frequency, bar coding, extensive conveyors, weigh-in-motion, and voice picking technologies are employed to support complex high volume operations.

Simon & Schuster’s Distribution & Fulfillment Operations is committed to operating excellence in terms of operating cost, supply chain performance (right book / right place / right time), safety, and customer satisfaction.

Please feel free to download our order cycles by day and region for details on our transit times within the US.

Below is a list of our primary carriers' tracking links

PARCEL:

UPS Ground – http://www.ups.com/tracking/tracking.html

LTL (Less Than Truck Load):

• UPS LTL – http://www.ltl.upsfreight.com/shipping/tracking/index.aspx
• Daylight Transport – www.dylt.com
• Pitt Ohio – www.pittohio.com
• A Duie Pyle – www.aduiepyle.com

TL (Truck Load):

Combined Express – http://www.combinedexpress.com/index.php?action=tpl&type=cxi_trace

Tamper Evident Tapes are utilized in shipping to deter tampering with our outbound shipments. If a customer receives a pallet size or larger shipment & notices that this tape is not present they should contact our S&S Customer Service & take extra care in checking in the shipment.

Please communicate any delivery problem to our Customer Service Department. For any exceptions, it’s very important to follow the below procedure:

• Sign the bill of lading or delivery document with the exception.
• Obtain pertinent information related to the shipment
• S&S Invoice Number
• Carrier
• Bill of Lading Number for freight shipments
• UPS tracking number for parcel shipments (starts with 1Z…)
• Digital picture of the problem is very helpful with damages allowing us to determine the root cause.

For US Returns, please ship to the following address:

Simon & Schuster, LLC

c/o American Book Company
407 E Old Andrew Johnson Hwy

Dock # 18

Jefferson City, TN 37760

Phone: (888) 261-5384

Email: Simon.Returns@americanbookco.com

For Canadian Returns, please ship to the following address:
Simon and Schuster Canada
Georgetown Terminal Warehouse
34 Armstrong Ave
Georgetown, Ontario L7G 4R9

Refer below to our returns guidelines; by following these requirements it will allow for greater efficient and accuracy when processing your returns.

DOWNLOAD OUR RETURNS GUIDELINES

To assist you in preparing documentation for efficient processing of your returns, please use the templates provided below:

Return Claim Form – Providing this detail upfront assists Simon & Schuster to better process your returns.

Return Pallet Placard – Providing this information enables us to better process your returns.