Simon & Schuster's Corporate Customer Service Page

Customer Service Contact Information

 

Our Toll Free Phone Numbers Are:

Mail Toll Free Line

(800) 223-2336

8:30 – 6:00 PM (EST); Monday-Friday

Andrews McMeel Product

(800) 943-9839

8:30 – 5:00 PM (EST); Monday-Friday

Canada

(800) 268-3216

8:30 – 6:00 PM (EST); Monday-Friday

Howard Publishing Product

(800) 732-9576

8:30 – 6:00 PM (EST); Monday-Friday

Special Sales

(877) 989-0009

8:30 – 5:00 PM (EST); Monday-Friday

 

How to obtain information on pricing, product availability, ordering Information and more!

If you already have a Pub Easy account; title status, availability and order tracking is available via Pub Easy. This service is available year round; 24 hours a day, 7 days a week. 

If you do not own a PubEasy account but would like to learn more about the services and additional electronic ordering options, please visit our EDI Page.

If you do not own a Pub Easy account, please contact Simon & Schuster’s Customer Service team to obtain this type of information (see above for contact info).

 

New Accounts

If you interested in becoming a Simon & Schuster customer, please go to our New Accounts page for instructions on how to set up your account and place your first order.

 

Customer Financial Services

Any inquiries regarding your monthly account statement please contact our Customer Financial Services Department between the hours of 8:30 AM to 5PM (EST).

Customer Financial Services Toll Free Phone Number: 1-800-897-7650 Option #3

Customer Financial Services fax number: 1 (856) 824-2283

 


Simon & Schuster Inc - Bank Information

United States

Domestic A/R Checks (Regular U.S. Mail)
JPMorgan Chase Bank
PO Box 70660
Chicago, IL 60673-0660

International A/R Checks (Regular U.S. Mail)
JPMorgan Chase Bank
PO Box 73153
Chicago, IL 60673-3153

Subrights/Royalties Checks (Regular U.S. Mail)
JPMorgan Chase Bank
PO Box 70598
Chicago, IL 60673-0598

Miscellaneous Lockbox (Regular U.S. Mail)
JPMorgan Chase Bank
PO Box 21164
Chicago, IL 60673-0164

All Lockboxes (FedEx, UPS, DHL, etc.)
JPMorgan Chase Bank
Attn: Lockbox Name & Number (e.g. A/R 70660)
131 Dearborn - 6th Floor
Chicago, IL 60603

Domestic A/R Wires & ACHs
JPMorgan Chase Bank
Account Name: Simon & Schuster Inc
Account No: 323859402
ABA/Routing No: 021000021

Subrights/Royalties Wires & ACHs
JPMorgan Chase Bank
Account Name: Simon & Schuster Inc
Account No: 304287385
ABA/Routing No: 021000021


Canada

Canada and U.S. Checks
JPMorgan Chase Bank
PO Box 1508
Toronto, ON Canada M5W 3N9
Account Name: Simon & Schuster, Inc
Account No: 4661971101

EFT/ACH- CAD only
Account Name: Simon And Schuster Canada
Account #: 4000011558
Bank Name: JPMorgan Chase Bank, N.A.
Bank Address: 66 Wellington Street West, Toronto, Ontario M5K 1E7, Canada
Bank #: 0270
Bank Transit: 00012

WIRE- CAD
Bene. Name: Simon And Schuster Canada Account #: 4000011558 Bene. Address: 166 King Street East, Suite 300, Toronto, ON M5A 1J3 Bank Name: JPMorgan Chase Bank, N.A. Bank SWIFT: CHASCATTCTS Bank ABA: 027000012 Bank Address: 66 Wellington Street West, Toronto, Ontario M5K 1E7, Canada Intermediary: Royal Bank of Canada Toronto Intermed. BIC: ROYCCAT2 Intermed. Add.: 180 Wellington Street West, Toronto, Ontario M5J 1J1, Canada

WIRE- USD
Bene. Name: Simon And Schuster Canada
Account #: 4000011563
Bene. Address: 166 King Street East, Suite 300, Toronto, ON M5A 1J3
Bank Name: JPMorgan Chase Bank, N.A.
Bank SWIFT: CHASCATTCTS
Bank Address: 66 Wellington Street West, Toronto, Ontario M5K 1E7, Canada
Intermediary: J.P. Morgan Chase Bank, N.A.
Intermed. BIC: CHASUS33
Intermed. ABA: 021000021
Intermed. Add.: 4 New York Plaza, Floor 15, NY, NY 10004 USA


India

Checks
Simon & Schuster Publishers India Private Ltd
JPMorgan Chase Bank
8th Floor, JPMorgan Tower, Off C.S.T. Road
Kalina, Santacruz East, Mumbai 400098 India
Telephone: +91 22 6157 3000
Wires
Simon & Schuster Publishers India Private Ltd
JPMorgan Chase Bank
Account No: 5385013585
Kalina, Santacruz East, Mumbai 400098 India
SWIFT No. CHASBOMB

Australia

Checks
Simon & Schuster Australia Pty Ltd
JPMorgan Chase Bank
Level 35, 259 George Street
Sydney NSW 2000 Australia
Telephone: +612 9250 4436
Wires (AUD & USD)
Simon & Schuster Australia Pty Ltd
JPMorgan Chase Bank
Account No: 010057748
SWIFT No: CHASAU2XXXX
BSB No: 212-200

 

 

How to Read S&S Order Documentation

Once your order has shipped, you will receive several documents including your invoice, packing list, and shipping label. Our Customer Financial Services department may also send you a credit memo and/or your customer statement.   To assist you in interpreting these documents, S&S has put together ‘road maps’ on how to read each of these document.

 

  1. SHIPPING LABEL - Label placed on the carton(s) & contains both shipping as well as carton content information.
  2. PACKING SLIP - This document is placed inside the leading carton of your shipment and provides a summary of your shipments content and order details.  
  3.  INVOICE - Indicates the ISBN’s, quantities, and agreed upon prices based on the initial purchase order. Here you will find the amount billed and your payment terms.
  4. CREDIT MEMO - Identifies the ISBN’s, quantities and agreed upon prices for which the customer did not receive or returned as per their order.   
  5. CUSTOMER STATEMENT - Summary statement of payments due to S&S by the customer.

How to Request S&S Order Documentation

 


FOR ACCOUNTS WITH EXISTING PUB EASY ACCOUNTS


You can obtain electronic invoice copies via Pub Easy. For all other documents please contact Customer Service.


FOR ALL OTHER CUSTOMERS



S&S Customer Service can provide, upon request, copies of invoice and proof of delivery.  Please use contact info above.

 

 

FOR FINANCIAL INFORMATION REGARDING YOUR ACCOUNT WITH S&S


Please contact our Customer Financial Services team.

 

 

Defective or Damaged Products

Delivery Exceptions

 

If you have received a defective Simon & Schuster product, please contact our customer service department for instructions on how to proceed. When you sign the carrier’s delivery document or Bill of Lading, be sure to note any visible damages.

Please provide the following information to the Simon and Schuster Customer Service Representative:

                    1. Invoice Number

                    2. Account Number

                    3. ISBN-13 of the defective product

                    4. Packing Associate’s number found on the orange packing card included with each shipment

A digital photo helps us identify the root problem. Please advise Customer Service if you are able to send us a picture.

 

Product Safety

For information on Simon & Schuster product safety, please visit your Safety page.